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How to order from Souq.com with delivery in Ruwais

| Ruwais, UAE | March 10, 2019

Souq is now Amazon.ae… but it’s not good news


As a follow up to the previous article, i want to explain again how to buy from Souq.com and have delivery to Ruwais.


Click the logo to visit souq.com

Before we begin, i want you to understand that Souq.com uses 2 courier companies :

  1. Qexpress for free deliveries (if your order includes at least 100 AED of eligible items), free returns and standard (12 AED) shipments.
  2. Wing for Same Day Delivery (18 AED).

Out of these 2, only Wing delivers to Ruwais. To force the souq.com internal logistics to choose Wing courier, reffer to “2nd trick“. And yes, Wing courier services cost a little more, but it’s definetly worth it if you value your time.

The delivery area of Qexpress does not include Al Gharbia (Western) Region, no matter how many complaints or suggestions you do.

  • The 1st trick is to “adjust” you address accordingly. This is how my delivery address is setup on the souq.com .


Since there is no Ruwais drop-down-selection for “Area” – I chose Other and have manually typed “Ruwais Housing Complex” in the “Street Name/No.” section

In the “Building Name/No.” field you should put your house number.

  • The 2nd trick is to sellect eligible items that have “Same Day Delivery” option.


  1. Eligible items are mostly items sold directly by souq (dod_uae) or some older partners.
  2. Same Day Delivery option is available if you submit an order (after midnight and) before 15:00 UAE time.
  3. If you do not sellect Same Day Delivery (at checkout), your automatically asigned courier will be Qexpress > and they will not deliver to Ruwais.

  • To give you an example for the delivery : My latest purchase from souq is the Xiaomi Mi Box S with 4K HDR Android TV Streaming Media Player Google Assistant Remote Official International Version .
  • The device was ordered on the 2/3/2019 7:30 AM .
  • Home delivery was done on 04/02/19 05:26 PM.

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14 Responses to “How to order from Souq.com with delivery in Ruwais”

  1. Tibin Joseph on March 10, 2019 @ 9:39 AM

    I tried to order from Souq.com, but unfortunately, the “Qexpress” send the same to their warehouse in Mussafah and asked me to collect it from there.
    And I was forced to collect it from there. But Noon.com have better coverage in the Western Region.

    • Did you try with “same day delivery”?

      • Tibin Joseph on March 10, 2019 @ 1:24 PM

        No I was not knowing about that before and delivery was normal one.
        Next time I will try.

      • Yes, they delivered it to Gayathi, (will deliver it to ruwais as well).
        2nd Trick was successful. “same day delivery” & “wing courier”,
        (Paid 18 AED extra for the delivery)
        Ordered on 17 March 2019 Evening & Received the same on 19th March 2019.
        Thank You Ryan.

  2. borhanuddin on March 10, 2019 @ 12:56 PM

    I did order from souq.com last 2 week and choose “same day delivery” and they delivered it to my house.

  3. Von Dutch on May 8, 2019 @ 8:45 PM

    Souq is no more, could you revist this again with AMAZON, does it ship to ruwais?

    • Borhanuddin on May 8, 2019 @ 11:07 PM

      Check below email from amazon.ae

      Message From Customer Service

      Please be informed that we do not have delivery service in the Ruwais or Western Region area as it is under out of service area in our account. You need to provide an alternative address in the city where we can deliver your order otherwise you can collect your order in any nearest Q-Express in your area and this can be arranged once the courier call you about the readiness of your order for collection.

      My sincerest apologies for any inconvenience caused by this matter and thank you for highlighting this experience to us. It is only a result of customer feedback that we can determine our shortfalls and implement strategies to prevent these from recurring.

      • Von Dutch on May 9, 2019 @ 11:13 AM

        Sad .

        Ryan yourfeedback Please

      • If you read carefully, the statement reffers to Q-Express only (which is the “inhouse” shipping courier)

        The solution that i offer in the article is WING. [same day delivery courier - third party]


  4. borhanuddin on May 9, 2019 @ 3:01 PM

    Yes, choosing ” the same day delivery ” technique which will deliver to ruwais still applicable..

    means that even the name was changed from souq.com to amazon.ae the delivery service still the same.

  5. Now in the new Site Amazon.ae

    I type in the street Adress Ruwais Housing Complex
    Building : i typed my villa
    When i Select City..i choose Abu Dhabi

    THEN this is where things get stuck, Area..when you type something a popup comes to choose from…all these popup areas are 300km away from ruwais

    Now how can i make order..if i type a random area : suppose abu dhabi mall
    Do i have to pick from there or it will deliever to my street adress

    Ryan your feedback

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