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Al Ruwais Automobile Services

| Ruwais | April 12, 2019

taking-the-car-out-of-ruwais-garage

I’ve been meaning to write an article about the only car garage (auto shop) in Ruwais. Since there is no better time than right after a car service, let’s get it started.

First of all, at the end of this article,  i will provide one Ghayathi service contact – in case you need an alternative solution or another quotation for your car repair.

However, since your car service experiences may vary from mine, i invite you to comment (praise or complain) and , of course, share the article.

The Ruwais Garage location is right after, or next to, the Ruwais Civil Defense. In case you don’t know the area, once you get to the post office, just go past it and make a right turn.

The working schedule is Saturday to Thursday from 8am to 1pm > after lunch > 4:30pm  to 8 pm

The Ruwais Garage Contact numbers are :

  • 028767167 – Landline
  • 00971509096701 : Swaduraja
  • 00971509096684 : Raul
  • 00971501578397 : Tariq (Manager)

Here’s how the inside the Ruwais Garage looks like :


Regarding my recent service :

My car’s AC compressor failed. I attempted to get it fixed at the ruwais garage.

However, the genuine compressor that they quoted me was more expensive than volvo agency, since i am a priviledged customer – apparently i get more discount than the ruwais auto shop does.

But the thing that frustrated me the most was the fact that, Ruwais Automobile Services do not provide warranty for brand new compressors (genuine or duplicate).

Thus i removed my car from the Ruwais Garage and sent it, by recovery, to Ghayathi.

recovery-bill

Recovery receipt & contact numbers


As promised, at the end of this article, i am adding the contact numbers of a  Ghayathi (also spelled Ghayati, Gayathi or Gaiathy) auto shop. This shop was actually recommended by my indonesian colleagues. Until now i have no complaints regarding their services. If your car is “driveable” they will even provide a free pick-up and drop (return) service.

ghayathi-garage-contact


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16 Responses to “Al Ruwais Automobile Services”

  1. borhanuddin on April 12, 2019 @ 2:48 PM

    is this workshop better than bin Shalil workshop?

  2. Mark Gilmore on April 12, 2019 @ 3:30 PM

    I have had limited contact with the automotive services in Ruwais after being thankfully guided to the talented and hard working owners and mechanics of Star Motors in Ghayathi. Although located in a very industrial area, the work done there has definitely been first rate. Let me give examples. I went to the Ruwais Adnoc for an alignment. I had an issue with a tie rod which was not adjustable. They referred me to Star. They called them to tell them I was driving there and needed their help. I drove the car to Ghayathi, Anas and Haris the owners met with me, immediately inspected the car. In 10 minutes it was on the car rack. About an hour later the tie rod was removed, unfrozen, disassembled, cleaned, lubricated, reinstalled, and I was driving back to Ruwais to complete the alignment at Adnoc.
    Another example was a recent electrical problem with my headlights. Again, after a quick inspection, the broken wiring, a new headlight, a previously purchased fog light, and all other bulbs that had gone bad on the Volvo were replaced. I had another pleasant experience. Right now they are repairing a leak on my windshield washer tank. Next week they will have obtained parts from Mussaffah, and they will correct an alignment problem with the rear of the car which is wearing my tires unevenly.
    In short, these men have been honest, talented, hard working and service oriented.
    When challenged with obtaining parts that needed to be sent from Sweden, front shock absorbers, they were honest, that it would be less costly to get them elsewhere because they did not receive a discount for these parts but the dealership does.
    I wish they also had a shop here in Ruwais. People are starting to hear about their services, like they will pick up the car from your house and return it when completed, and I think they will be very very busy.

  3. God blesss on April 12, 2019 @ 6:26 PM

    I will not recomend this garage in Ruwais to any one only if no choice is left. Don’t give them a penny. They are very expensive and make use of you truely once your car is in there shed. I have no knowledge of automobile except so little. Three years ago when I newly shifted here, a part of engine broke inside the engine. With weird sound I drove in to fix, they kept the car for near three weeks and keep telling me day after day that what all need to replace. This car, second hand car which I baught in 25, 000 AED I was charged 16,500 to do engine repairs, would you believe? No one even advised if we could buy a full new engine from good used spare part sellers from Sharjah or don’t know where to replace the faulty engine and save me tens of thousand dhirhams. This is they did to me. Don’t visit them, go any where but not to them. Keep my name and email confidential please.

    • Did you also get a Mazda 6 ?
      That was my first car in the UAE.

      My first mistake was that i bought it in used condition from Sharjah. Even though it was only 7 years old, mileage was under 100k kms and had it tested by a mechanic.

      The 2nd mistake was that i paid for repairs more than i paid for the car over the course of one year. Most of the repair services have been done in Ruwais Garage.

      I eventually sold the car as scrap, with the help of a ruwais garage service advisor.

      Lessons learned:
      1. Don’t get too attached to your car
      2. Always ask for quotation before the repairs

  4. Do you know of any recovery services (car towing) in Ruwais? Your receipt looks like it’s based out of Gayathi.

    • I don’t know of any recovery platforms based in Ruwais,
      I think this is because there is only 1 garage in Ruwais (but that will change in the near future). While In Ghayathi, there are at least 30 garages (service / body / electrical shops).

  5. Fahad Haseen on February 4, 2020 @ 4:05 PM

    Does anyone know if the new garage opposite to mcdonald’s open and operating now? If so what are their hours?

  6. I would like to know if they can fix german car as well. Do you think they can fix VW cars?

    • Most services in the area will have more experience with cars made in Japan (Toyota / Nissan / Honda)
      But i have seen german cars also inside their shop.

      PS. Dynatrade will inspect cars for free until 5th of September https://forum.ruwais.info/index.php?/topic/244-dynatrade-auto-service-opening-on-august-6/

      • Hi Ryan, good afternoon.

        Thank you for your reply.

        I’ve called dynatrade in Ruwais and they seemed kind of overwhelmed.
        I’ve tried to call them for an hour and finally I could talk to the guy.
        He seemed quite knowledgeable but it ended up with saying “Okay I’ll call you back after asking my manager” and they never called me back.

        So I tried to contact with star motors guys and they sent the recovery service and collected my car on the same day.

        The one thing I’m really worried is that currently I’m not able to get out of the site- I’m in Barakah- and check the progress and their communication skill isn’t that good to be honest.

        Hopefully they can fix the coolant line.

        Again, thanks for your great post and helpful information.

        Have a great day! Cheers

      • Good afternoon Nathan,

        Dynatrade was probably busy doing the visual inspection on my Volvo. Aparently that is what their “free check-up” consists of. The taxi fares will probably balance the cost of the “free car wash” ;)). But at least, i didn’t pass on the initial promotion.

        I’m glad you have already sent out the car. There is really no point in monitoring their repair job once you have set the task, found the root cause, and have agreed on the parts and labor charges. If you discussed about a small warranty period, you should take the car for a long test drive.

        After all is said and done, kindly share your feedback on the job.

  7. Hi Ryan,

    Earlier this evening, I got the call from the guy who called “Aris” from Star motors and I’m very happy with that.

    At first, he said he checked the trace of coolant leakage first and then water pump and aux coolant tank.
    I thought I would pay for replacement the water pump, coolant hoses and thermostat. Since the coolant fault light popped up on the dash and there was a trace of leakage- that’s what I thought -in the engine bay around the coolant hose.

    Then he said “there is no trace of coolant leakage and he just put the water in the tank and turned on the ignition for 20 minutes. And after that he did test drive for another 20 minutes”

    And he will send the car tomorrow after another 15 minutes test drive just make sure.

    So far, so good.

    He explained everything very well and I could have a peace of mind.

    When we talked on whatsapp he didn’t seem to very knowledgeable and he didn’t seem to be bothered.

    But that was my mistake.
    He’s genuine, knowledgeable and reliable.

    The last time I visited a well known workshop in AD, the guy tried to scammed me though.
    Thus I had a trust issues with the garages in here.

    But now I feel like I found a hidden gem.

    Thanks for your post again.
    I’ll keep you updated.

    Have a good night!

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